WordPress updates
WordPress core, supported theme and plugin updates are normally reviewed at least monthly, with risky updates deferred where appropriate.
Business Products
Managed WordPress care that keeps routine maintenance under control.
Preventative care for an established small-business or brochure website, with routine software updates, backup supervision, practical checks and a clear route for occasional minor changes. The service is currently available to UK-based customers only.
Routine WordPress updates
Backup supervision
Basic website health checks
30 minutes of minor changes
What is included
Practical care for the website you already have
The service covers one accepted WordPress installation and focuses on preventative maintenance, recoverability and routine operational checks.
Backup supervision
We supervise the agreed scheduled website and database backup arrangement and investigate reported backup failures.
Health and security oversight
Routine checks cover availability, SSL, WordPress Site Health, storage use and significant application or security warnings.
Post-update checks
After maintenance, we perform a basic check of agreed important public pages and functions, including non-destructive form checks where practical.
Minor website changes
Up to 30 minutes each month is available for qualifying small changes using the website's existing design and functionality.
Support and reporting
Business-hours support is provided through portal tickets and email only. A brief periodic maintenance summary is also included.
Service and pricing
Clear onboarding and monthly charges
Pricing covers one standard WordPress website accepted into the service after the initial health check. Prices exclude VAT. Host your WordPress website with Tervani and the onboarding fee is waived.
Initial health check and onboarding
A one-off review to document the website, identify evident risks and establish the agreed care arrangements.
£0with Tervani hosting
The usual £99.99 excluding VAT onboarding fee is waived when the WordPress website is hosted with Tervani. Sign in and enter the website address during checkout so eligibility can be confirmed.
- Website, theme and plugin inventory
- Access and administrator review
- Backup, SSL and form checks
- Known issues and maintenance risks recorded
- Monitoring and maintenance setup
Ongoing care
Managed WordPress Care
Routine technical maintenance and a practical monthly allowance for minor website changes.
£79.99plus VAT per month
Billed monthly in advance. VAT is added at checkout where applicable.
- Routine maintenance and agreed checks
- Backup supervision
- Periodic maintenance summary
- Up to 30 minutes of qualifying minor changes
- Business-hours ticket and email support
Approved additional work is £60 per hour plus VAT. Approved emergency or out-of-hours work is £90 per hour plus VAT and is subject to availability. VAT is charged at the rate required by law.
Minor alterations
Small changes within the existing website
The monthly allowance is deliberately limited so routine requests remain clear and manageable. Unused time expires at the end of each billing period.
Suitable minor changes
- Replace supplied text or images.
- Correct contact details, prices, links or buttons.
- Add short supplied content using an existing layout.
- Make a small spacing or presentation correction.
Work outside the allowance
- New pages, templates or substantial content creation.
- Custom code, integrations or complex fault diagnosis.
- Bulk data entry, campaigns or accessibility remediation projects.
- E-commerce administration or work exceeding the remaining allowance.
Before routine care begins
A structured onboarding review
Onboarding establishes the website's starting condition and the practical access, backup and monitoring arrangements needed for the service.
1 Access
Confirm authorised access to WordPress, hosting, the domain and relevant services.
2 Inventory
Record the WordPress version, active theme, plugins, administrator accounts and important integrations.
3 Health review
Review backups, SSL, forms, security controls and general site health.
4 Agree checks
Record known issues and agree the key public pages and functions used for routine checks.
5 Set up care
Set up or validate the maintenance, monitoring and backup arrangements included in the service.
Pre-existing malware, unsupported software, extensive update arrears, expired licences or inherited custom-code defects may require separate remedial work before routine management can begin.
Service boundaries
Designed for a standard WordPress website
WooCommerce, membership, multilingual, older or materially customised websites require written acceptance and may need a separate scope and price.
What the customer retains
The customer keeps ownership and control of the website, domain, content and accounts and normally maintains any required premium licences.
What is not included
Hosting, domain renewal, redesign, custom development, premium licences, content writing, SEO campaigns and extensive malware cleanup are excluded unless separately ordered.
Frequently asked questions
Managed WordPress Care questions
No. This is preventative care rather than continuous human supervision or a guarantee of uninterrupted availability, complete security or detection of every defect or malicious act.
Where the fault results directly from update work performed by Tervani, we will use reasonable efforts to restore the website from an available suitable backup without an additional labour charge.
No. Unused time expires at the end of each monthly billing period and has no cash value.
Not at present. Managed WordPress Care is currently available to customers based in the United Kingdom only.
No. Hosting and domain services are ordered separately. When the submitted website address matches eligible Tervani hosting on the customer's account or in the same order, the usual £99.99 plus VAT Care onboarding fee is waived at checkout.